Efficient Hire
  • Littleton, CO, USA
  • Full Time - 40hrs

Who we are:

Efficient Forms provides human capital management (HCM) software and tax credit processing. The Company's SaaS platform provides employers feature rich solutions for recruiting & applicant tracking, onboarding, I9 /E-Verify, Work Opportunity Tax Credit (WOTC), and ACA compliance. With over 2,500 customers and 1 million employees onboarded annually, our customer base spans across industries including restaurant, QSR, convenience store, retail, hospitality, staffing, and home healthcare. Founded in 2004, Efficient Forms has a legacy of innovation and industry-leading customer service.

The Role:

As an Implementation Specialist you will perform a pivotal role in successfully implementing our offerings and training new customers and partners along with supporting product and feature upgrades in the existing base. You will become a product expert and use that knowledge to plan and execute on high quality implementations to ensure timely delivery of value to our customers. Internally, you will work cross-functionally to ensure your customer and partner implementation needs are met throughout the post- sale lifecycle in order to maximize return on investment.

What you'll do:

  • Own the implementation and training process for new customers and partners from post-sale through go-live as well as for product and feature upgrades for existing customers and partners
  • Manage multiple projects simultaneously and maintain corresponding project plans with key implementation milestones
  • Review reporting metrics with the department head and raise any issues or concerns that affect deliverables to our customers and partners
  • Become an expert with our products, services and best practices in order to help your customers and partners get the most value from our offerings
  • Support the entire Account Management function with ongoing management of customers and partners, support and any other issues that arise
  • Collaborate with internal teams to resolve issues and share customer feedback
  • Provide feedback on products, write requirements, and test new functionalities
  • Identify and implement process improvements to continuously advance our work and the value that we deliver to clients

What you'll bring:

  • 2+ years implementing SaaS products
  • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
  • Strong people skills and ability to build relationships with customers
  • Creative problem-solving skills under pressure while working through customer issues
  • A team player who performs well independently
  • Ability to multitask, take direction and execute with precision
  • Bachelor's degree

Why you'll join us:

Located in Littleton, CO, with a killer view of the foothills of the beautiful Rocky Mountains, Efficient Forms is a well-funded and fast-growing company. Now is the time to join, as we grow you will be a part of building something great. Here you'll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and rewards package all while pushing the boundaries of what's possible by collaborating with world class innovators. Our technology is unique, our team is passionate together we transform tomorrow.

Benefits Include:

  • Medical and Dental Insurance
  • Company paid Holidays
  • Paid Vacation & Sick Days
  • Competitive compensation
  • A casual business atmosphere
  • Advancement opportunities and promoting from within
Efficient Hire
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